Help Center FAQs
frequently asked questions
About youpedia
What is the purpose of the YOUpedia platform?
YOUpedia is a dedicated learning platform for paediatric healthcare professionals, providing expert insights, practical resources, and professional development opportunities to help you build knowledge, skills, and confidence throughout your career. [additional info: YOUpedia is a part of Youth entrepreneurship Program (YEP), a social endeavor by Nestle to upskill the youth across the globe. The entire project is build on 3 key pillars, employability for youth, upskilling the farming community to create a sustainable farming practices, entrepreneurship skills for youth to developing their business models and capabilities]
Who is this platform for?
The platform is designed for young pediatric healthcare professionals [pediatricians, residents, pediatric students]
Does the platform charge any fee?
YOUpedia is currently a free platform! You can access all the content and features just by creating your free account.
Who is eligible to access the courses?
As YOUpedia is currently in the pilot phase, only selected people will be able to register and access the content. It’s a platform specifically designed for young pediatricians who can join the platform through invitation
What's next for youpedia?
We're currently running a pilot to learn from our users and refine the platform. Additional content, features, and broader access will be introduced as we move towards full launch. Stay tuned for updates.
How do I access the courses?
Simply log in using your registered email address and password. Once logged in, you can browse available courses and start learning immediately.
can i access the platform on my mobile phone?
Yes. The platform can be accessed on desktops, tablets, and smartphones, allowing you to learn wherever and whenever it suits you.
account access
How can I create my YOUpedia account?
Registration Page:
"I did not receive the activation email"
"I am still missing the activation email"
• Fill in the mandatory fields: Name, Age, Gender and Country
• Set a strong password (min. 12 characters: uppercase and lowercase letters, numbers and special characters).
• Confirm that you are not a robot.
• Once you register, you'll receive an email from us with a one-time activation link.
Click on it to confirm your account and start browsing YEP!
Click on it to confirm your account and start browsing YEP!
"I did not receive the activation email"
• Please give it a few minutes and check your Spam folder.
"I am still missing the activation email"
• You can request a new link on the Activation Page.
• Click "Resend email", type in your email address, and a new link will be sent to your inbox.
I can't access my account - how do I unblock it?
- Click "Resend email" and a pop-up will appear.
- Type in the email address you used to create your YEP account.
- A new verification link should shortly be in your email inbox (make sure to check the Spam).
If you see the message "User is already active":
- Good news, your account is not blocked!
- You can Log in with your credentials, or Change your password (if you have forgotten it).
If you see the message "Invalid user email":
- Your account was not registered properly - please create it again on the Registration page.
- Make sure to fill in the mandatory fields: Name, Age, Gender, Country and Password.
"The link I received by email is not working/it was already used":
- Your account might already be active. If you are unable to Log in, reach out to us at yep@nestle.com and we'll help you access your account.
How can I change my password?
You can reset your password on the Forgotten Password page.
- Type in your email address, submit, and you'll receive a one-time link you can use to set a new password (don't forget to check your spam!).
- Make sure your new password is at least 12 characters long, and contains at least 1 lowercase, 1 uppercase, 1 numeric and 1 special character.
"I'm not receiving any emails"
- Your account was not registered properly - please create it again on the Registration page.
- Make sure to fill in the mandatory fields: Name, Age, Gender, Country and Password.
"My account is blocked, I can't request a password link"
- After multiple attempts, your account gets blocked for security reasons. Send us an email at yep@nestle.com and we'll fix it for you!
How can i change my account details?
To edit your profile or account details, head over to your profile and click on "edit profile".
How can i delete my account?
To delete your account and data from the database, please reach out to us at yep@nestle.com with your request. Once the account is removed, we'll reply to your email with the confirmation.
learning experience
how long are the courses
Course lengths vary, but most modules are designed to fit into busy clinical schedules and can be completed in short, manageable sessions.
can i learn at my own pace?
Yes. All content is available on demand, allowing you to start, pause, and resume learning whenever convenient.
will my progress be saved?
Yes. Your progress is automatically saved, so you can continue from where you left off.
are the courses clinically relevant?
Courses are developed with healthcare professionals and subject matter experts to ensure content is practical, evidence-based, and relevant to paediatric practice.
Certificates & tracking
will i receive a certificate after completing a course?
Yes, certificates are available for eligible courses upon successful completion.
How can i track my completed learning?
Your learner dashboard provides an overview of completed courses, certificates earned, and learning progress.
can i revisit completed courses?
Yes, completed courses remain accessible, allowing you to review key concepts whenever needed.
How often is new content added?
New learning resources, courses, and expert insights are added regularly to ensure content remains relevant.
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